Recordings & analytics
Call Recordings, Transcripts and Analytics in One Place
Every call your AI receptionist answers is saved with a recording, a searchable transcript and a short AI summary. Simple call analytics show what callers want, when they call and how each conversation ended.
Why it matters
You should know what was said on every call
Handing your phones to an AI receptionist only makes sense if you can see exactly how it is talking to your customers. That is why every conversation is captured in full and kept in your dashboard, not hidden in a log you never open.
Recordings let you hear tone and nuance. Transcripts let you scan a call in seconds or search across all of them for a name, a street or a product. Summaries tell you the reason for the call, the key details and the next step, so following up takes a glance instead of a phone call.
Call transcript
Example dataAI0:02Thanks for calling Northside Plumbing, this is the virtual receptionist. How can I help?
Caller0:07Hi, our water heater stopped working this morning. Can someone come out?
AI0:12I’m sorry to hear that. I can book a technician visit. Is tomorrow at 8 AM or 1 PM better?
Caller0:19Eight works. The address is 42 Birch Lane.
AI summary
Water heater not working. Technician visit booked for tomorrow 8:00 AM at 42 Birch Lane. Outcome: appointment booked.
What is captured
Everything You Need to Review a Call
Each call in the dashboard brings together the information you would otherwise have to piece together from notes and voicemails.
Call recordings
Play back any call from the browser, with permission-based access so only the right people can listen.Searchable transcripts
Speaker-labelled text of the full conversation, searchable across your call history.AI call summaries
A few sentences covering why they called, what was agreed and what to do next.Caller details
Name, number and any details collected, linked to the caller’s previous calls and appointments.
Call analytics
See patterns across all your calls
Individual calls tell you what happened. Call analytics tell you what is changing. The dashboard groups your AI-answered calls so you can understand demand at a glance and make better decisions about staffing, opening hours and marketing.
- Call volume by day and by hour, including after-hours calls
- Outcomes such as booked, answered, lead captured or transferred
- Appointments created by phone over time
- New leads and the reasons people called
- Average call duration and minutes used against your plan
Charts in your account are based only on your own calls. We do not publish benchmarks or promise specific results, because every business is different.
Call analytics
Example dataCalls per day
Call outcomes (share of calls)
- Appointment booked 38%
- Question answered 31%
- Lead captured 19%
- Transferred 12%
Putting it to work
How Teams Use Recordings and Analytics
A few practical ways business owners and managers use AI call management software day to day.
Faster follow-up
Better coverage
A sharper receptionist
Access you control
Recordings and transcripts can contain personal information, so access is based on team roles: you choose who can listen to recordings and read transcripts. Your call data is visible only within your account.
Call recording rules vary by state and province. Your AI receptionist can play a recording notice at the start of each call, and you remain responsible for meeting the requirements that apply to your business. Read our Privacy Policy for details on how data is handled.
Dashboard
One Dashboard for Every Conversation
An illustrative view of recordings, recent calls and analytics side by side.
NOVYQUOR AI · Client dashboard
Example dataGood morning, Maple Grove Dental
Here is what your AI receptionist handled this week.
Total calls
214
Last 7 days
Answered calls
211
Caller stayed on the line
Appointments
47
Booked by phone
New leads
29
Details captured
Recent calls
View all- Sarah K. · (555) 010-0182Book teeth cleaning9:42 AM
2:08Booked - Unknown caller · (555) 010-0139Opening hours on Saturday9:15 AM
0:51Answered - David L. · (555) 010-0164Water heater estimate8:57 AM
3:12Lead - Priya N. · (555) 010-0121Urgent: leaking pipe7:30 AM
1:24Transferred
Calls this week
Recording · Sarah K.
New patient booked a cleaning for today at 1:30 PM. Asked about parking.
Upcoming appointments
Today · 1:30 PM
Sarah K.
Teeth cleaning
Today · 3:00 PM
Marcus T.
Consultation
Tomorrow · 10:00 AM
Elena R.
Follow-up
FAQ
Recordings and Analytics Questions
What to know about reviewing your AI-answered calls.
Can I listen to the conversations?
Yes. Calls handled by your AI receptionist can be recorded and played back from the dashboard by team members who have permission to access recordings. You are responsible for telling callers that calls may be recorded where local law requires it, and the greeting can include that notice.
Can I review call transcripts?
Yes. Each call has a speaker-labelled transcript and a short AI summary of the reason for calling, the key details and the next step, so you can review a conversation in seconds without listening to the full recording.
Is my business data private?
Your call data is only visible to your account, and access to recordings and transcripts is controlled by team permissions. We do not sell your data. Our Privacy Policy explains what we collect and how it is used; if you work in a regulated industry, talk to us about your specific requirements before you go live.
What is an AI receptionist?
An AI receptionist is software that answers your business phone calls with a natural-sounding voice. It greets callers, answers common questions using the information you provide, books appointments, collects caller details and passes urgent calls to your team. NOVYQUOR AI then organises every conversation in a dashboard with recordings, transcripts and summaries.
Keep exploring
Your Next Customer Is Calling. Make Sure Someone Answers.
See how an AI receptionist would handle your calls, your questions and your booking rules in a free, no-obligation demo.